Order Fulfillment
Webfillment.com couples its extensive capital investment in ultra modern click-talk-and-pack facilities with the complementary capabilities of its partners. To accomplish this, we have developed numerous scalable and flexible systems feeding a state-of-the-art warehousing and call center facility that fits the full range of music and entertainment content providers' needs.

Warehouse & Distribution
With over 65,000 square feet of modern warehouse space, WebFillment.com's distribution center is equipped to handle a variety of products. Ideally situated between New York & Boston, the facility is conveniently located off I-95 in Westbrook Connecticut.

Call Center
Our Call Center Representatives (CSRs) personalize the shopping experience for the catalog and online customer, enabling partners to interact and sell to a customer on an individual basis.
The 12,000 sq. ft. Call Center is equipped with 32 CSRs and expandable to accommodate extraordinarily high traffic during peak period needs. CSRs use ACD (Automatic Call Distribution) Systems, which allows for over 97% of calls to be answered within 15 seconds or less with an abandonment rate of less than 1%. A newly implemented six sigma program continually monitors and improves our call center functions. The call center offers unlimited queuing, state-of-the-art technology, and dedicated, trained personnel providing complete customer care.

E-Commerce Systems
We provide full service e-commerce solutions including:
Concept Design & Planning
Graphic Art & Design Staff
Website Development
Full Featured Web Store Systems
Client Product Control Interface
On-Line Real-time Reporting
Real-Time Credit Card Processing